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Application Developer - ServiceNow HRSD / ITSM

Global package delivery service operating in 220+ countries with 500,000+ employees, started in 1907 in Seattle.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Logistics

Description For Application Developer - ServiceNow HRSD / ITSM

UPS, a Fortune Global 500 organization and the world's largest package delivery service, is seeking a ServiceNow Application Developer to join their team. This role focuses on supporting the full systems life cycle management, including analysis, technical requirements, design, coding, testing, and implementation of systems and applications software.

The position offers an opportunity to work with ServiceNow's HRSD and ITSM platforms, requiring expertise in JavaScript, GlideScript, and workflow configurations. You'll be part of a collaborative environment that supports professional growth and innovation, working on projects that directly impact UPS's global operations.

As an Application Developer, you'll be responsible for designing and developing moderately complex applications, generating documentation, and providing ongoing maintenance and support. The role requires a strong technical foundation, particularly in ServiceNow platform capabilities and ITIL processes.

UPS offers a rewarding culture and the chance to work with talented teams in an organization that has been innovating since 1907. With operations in over 220 countries and territories, and a workforce of more than 500,000 UPSers, this role provides exposure to large-scale enterprise systems and global business processes.

The ideal candidate will have a bachelor's degree in a relevant field, ServiceNow certifications (CSA and HRSD Implementation Specialist preferred), and experience with Agile development methodologies. This is an excellent opportunity for a mid-level developer looking to advance their career in a stable, growing organization committed to technological advancement and employee development.

Last updated 8 days ago

Responsibilities For Application Developer - ServiceNow HRSD / ITSM

  • Assists with Information Systems projects
  • Assists in system analysis and design
  • Designs and develops low to moderately complex applications
  • Generates application documentation
  • Supports integration builds
  • Assists with maintenance and support

Requirements For Application Developer - ServiceNow HRSD / ITSM

JavaScript
  • Bachelor's Degree or International equivalent (preferably in Computer Science, Information Systems, Mathematics, Statistics or related field)
  • ServiceNow CSA and HRSD Implementation Specialist preferred
  • Agile Development Experience
  • Strong scripting skills in JavaScript and GlideScript
  • Strong technical skills including workflow configuration and business rule development
  • Knowledge of ServiceNow platform capabilities, modules, best practices
  • Familiarity with ITIL processes and IT Service Management (ITSM) principles

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