Customer Support Engineer

Vapi is revolutionizing human-computer interaction by creating the shift to voice as humanity's default interface. Their mission is rooted in the belief that voice captures nuance, emotion, and humanity in ways text cannot, making technology more human.

As a Customer Support Engineer at Vapi, you'll play a crucial role bridging customers and core engineering teams. The position involves ensuring smooth deployment of voice assistants and resolving technical challenges throughout the customer journey. You'll be responsible for handling support tickets across multiple platforms (Slack, email, Discord) and collaborating closely with engineers to deliver on technical requirements.

The ideal candidate brings 2+ years of hands-on experience in product shipping and enterprise customer interaction. You should be a quick learner who can rapidly understand customer use cases and requirements. The role demands a self-starter mentality - someone who takes initiative and can prioritize high-value tasks independently. Experience with LLMs is a must-have, and previous experience as a technical founder of a B2B SaaS company would be advantageous.

Vapi has shown impressive growth, with 150,000 developers using their platform and adding 1,000 new users daily. The company's focus on extensible, reliable infrastructure designed for the full complexity of voice interactions gives them a strong market edge. This role offers an opportunity to be part of a transformative technology that's making digital interactions more natural and human-centric.

Join Vapi to help shape the future of voice technology and be part of a team that's making technology more accessible and human-centered. Your work will directly impact how developers implement voice interfaces and how end-users interact with technology.