IT Operations Engineer

Vaxcyte is a clinical-stage vaccine innovation company engineering high-fidelity vaccines to protect humankind from the consequences of bacterial diseases. We are seeking a customer-focused IT Operations Engineer to provide high-quality technical support for both onsite and remote employees. This role emphasizes delivering exceptional customer service while resolving break-fix tickets, troubleshooting hardware, software, and network issues, and ensuring a seamless IT experience for all users.

As an IT Operations Engineer at Vaxcyte, you will:

• Deliver exceptional customer service while providing technical support
• Respond to and resolve IT tickets for both onsite and remote users
• Manage user accounts through Okta and support Microsoft 365 applications
• Use Intune for mobile device management and perform network troubleshooting
• Maintain and troubleshoot conference room A/V equipment
• Create and maintain user-friendly documentation

Requirements include:

• 5+ years of experience in IT Support
• Proficiency in Windows-based environments
• Experience with Okta, Intune, and ticketing systems like Freshservice
• Strong customer service, communication, and problem-solving skills

Vaxcyte offers a competitive compensation package, including comprehensive benefits and an equity component. The salary range for this position is $108,000 – $144,000. Join our mission to protect humankind and be part of a company that values innovation, excellence, and leading with heart.