Principal, Software Engineer

Walmart Global Tech is seeking a Principal Software Engineer to join their Customer Care Technology team, focusing on pioneering cutting-edge technology including Gen AI to revolutionize customer service experiences. This role is part of the Enterprise Business Systems organization, building best-in-class customer service experiences for hundreds of millions of Walmart customers globally. The position requires a seasoned professional with 8+ years of experience in building highly available systems and demonstrated leadership in technical problem-solving and team mentoring.

The role involves designing and implementing software products that help customers resolve their contacts efficiently, working alongside data scientists and machine learning experts to push the boundaries of Gen AI technology in complex enterprise applications. The successful candidate will lead technical initiatives, perform design and code reviews, and ensure high-quality, scalable systems.

Walmart offers a comprehensive benefits package including competitive salary ($132,000-$264,000), performance bonuses, stock options, health benefits, and 401(k) matching. The company's culture emphasizes in-person collaboration at their Bellevue location to foster innovation and quick alignment. This position presents an opportunity to make a significant impact on retail technology while working for the world's leading retailer, serving hundreds of millions of customers globally.

The ideal candidate will bring expertise in service-oriented architecture, database management, and CI/CD practices, along with strong leadership and communication skills. Experience with Gen AI-based software products is preferred but not required. This role offers the chance to work on cutting-edge technology while contributing to Walmart's mission of helping people save money and live better.