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Identity Access Engineer - Security Engineering

Xero makes running a business beautiful by connecting small businesses with powerful technology and supportive community to help them reach their full potential.
Wellington, New ZealandAuckland, New Zealand
Security
Mid-Level Software Engineer
Hybrid
1,000 - 5,000 Employees
2+ years of experience
Enterprise SaaS · Finance

Description For Identity Access Engineer - Security Engineering

Xero is seeking an Identity Access Engineer to join their Security Engineering team in a fixed-term position of approximately one year. This role is crucial in supporting the operational health of IAM services, ensuring secure and stable identity access for both internal teams and external customers. The position offers a unique opportunity to work with Xero's security teams while gaining comprehensive exposure to the company's operations.

As a key member of the Identity Access Management team, you'll be responsible for monitoring and responding to support tickets, troubleshooting access issues, and maintaining service reliability. The role requires a strong technical foundation in operating systems, networking, and IAM concepts, combined with excellent problem-solving and communication skills.

The position offers a collaborative environment where you'll work closely with engineering teams to resolve complex issues and contribute to continuous improvement initiatives. You'll have the opportunity to impact the organization by ensuring smooth access management operations and contributing to the development of better support processes and documentation.

Xero values team players who can embrace change, deliver on commitments, and create experiences that people love. The company's culture emphasizes authenticity, inclusivity, and caring for its people. This role provides an excellent stepping stone for professionals looking to develop their career in security engineering while working for a company that's dedicated to helping small businesses thrive through beautiful technology solutions.

Last updated 2 days ago

Responsibilities For Identity Access Engineer - Security Engineering

  • Monitor and respond to support tickets via Jira Service Management (JSM)
  • Prioritize and work through tickets based on severity, impact, and SLAs
  • Investigate and diagnose identity access management issues
  • Provide technical support to internal teams and external customers
  • Document troubleshooting steps and resolutions
  • Contribute to knowledge base articles and support documentation
  • Monitor and maintain IAM services health
  • Participate in production incident resolution
  • Collaborate with engineering teams for issue resolution

Requirements For Identity Access Engineer - Security Engineering

  • Strong understanding of technical concepts and operating systems (Windows, macOS, Linux)
  • Knowledge of networking fundamentals (TCP/IP, DNS)
  • Experience in technical support role
  • Familiarity with ticketing systems (Jira Service Management)
  • Basic understanding of Identity Access Management concepts
  • Experience with Okta (desirable)
  • Experience with log analysis and troubleshooting
  • Excellent analytical and problem-solving skills
  • Clear written and verbal communication skills

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