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Senior Software Engineer

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
Frontend
Senior Software Engineer
Hybrid
1,000 - 5,000 Employees
4+ years of experience
Enterprise SaaS

Description For Senior Software Engineer

Zendesk is seeking a Senior Software Engineer to join their Agent Workspace team in Pune, India. This is a hybrid role requiring 3 days in the office. The position focuses on building and improving the Agent experience in support products, specifically the Agent Workspace which enables seamless work across Zendesk channels within a single ticket interface.

The role combines technical leadership with hands-on development, requiring expertise in frontend technologies like React, Redux, TypeScript, and GraphQL. You'll be working on modernizing large monolithic applications while ensuring high performance, accessibility, and exceptional user experiences.

The team is described as close-knit, valuing inclusivity and diversity, with a collaborative working style. They have a proven track record of developing reliable and scalable frontend solutions for critical features in the support product. The work directly impacts agent efficiency and product success.

Zendesk offers a dynamic work environment with their hybrid approach, combining in-office collaboration with remote work flexibility. The company is focused on simplifying business complexity and facilitating meaningful customer relationships through their customer experience software, which powers billions of interactions globally.

The ideal candidate should bring 4-7+ years of frontend development experience, deep technical expertise, leadership capabilities, and strong communication skills. This role offers an opportunity to make significant impact on a product used by numerous companies worldwide while working with a diverse, collaborative team.

Last updated 2 months ago

Responsibilities For Senior Software Engineer

  • Lead the design and development of complex, scalable frontend features
  • Collaborate with product managers, designers, and backend engineers
  • Own the frontend architecture and promote best practices
  • Mentor and support engineers at all levels
  • Conduct code reviews and champion high standards
  • Identify and address frontend performance bottlenecks
  • Influence product and technical roadmap decisions
  • Advocate for modern frontend development practices

Requirements For Senior Software Engineer

JavaScript
TypeScript
React
  • 4 to 7+ years of professional experience in frontend software development
  • Deep expertise in JavaScript, TypeScript & GraphQL
  • Strong experience in React and its ecosystem
  • Experience with frontend performance tuning and accessibility standards
  • Ability to write clean, maintainable, and well-tested code
  • Proven ability to lead technical discussions and mentor engineers
  • Experience working in Agile teams
  • Excellent verbal and written communication skills

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