Zendesk is seeking a Senior Software Engineer to join their Agent Workspace team in Pune, India. This is a hybrid role requiring 3 days in the office. The position focuses on building and improving the Agent experience in support products, specifically the Agent Workspace which enables seamless work across Zendesk channels within a single ticket interface.
The role combines technical leadership with hands-on development, requiring expertise in frontend technologies like React, Redux, TypeScript, and GraphQL. You'll be working on modernizing large monolithic applications while ensuring high performance, accessibility, and exceptional user experiences.
The team is described as close-knit, valuing inclusivity and diversity, with a collaborative working style. They have a proven track record of developing reliable and scalable frontend solutions for critical features in the support product. The work directly impacts agent efficiency and product success.
Zendesk offers a dynamic work environment with their hybrid approach, combining in-office collaboration with remote work flexibility. The company is focused on simplifying business complexity and facilitating meaningful customer relationships through their customer experience software, which powers billions of interactions globally.
The ideal candidate should bring 4-7+ years of frontend development experience, deep technical expertise, leadership capabilities, and strong communication skills. This role offers an opportunity to make significant impact on a product used by numerous companies worldwide while working with a diverse, collaborative team.