Senior Software Engineer (DevOps)

Zendesk, a leading customer experience software company, is seeking a Senior Software Engineer (DevOps) to join their Professional Services team in Bangalore, India. This role is crucial in ensuring alignment across applications development and IT operations support teams, focusing on automation, smooth deployments, and infrastructure optimization.

The position involves working with cutting-edge technologies including Data Analytics, Artificial Intelligence, and Cloud Computing. As a Senior DevOps Engineer, you'll be responsible for designing, implementing, and maintaining tools and processes for continuous integration, delivery, and deployment of software and infrastructure while ensuring reliability, security, and performance.

Key responsibilities include managing infrastructure using Terraform and ArgoCD on AWS, developing CI/CD pipelines with GitHub Actions, configuring cloud services, and implementing security best practices. You'll work with technologies like Docker, Kubernetes, and monitoring tools such as Datadog, Sentry, and CloudWatch.

The ideal candidate should have 6-8 years of experience, with strong expertise in DevOps practices, Kubernetes infrastructure (EKS) on AWS, and various scripting languages. Technical skills should include proficiency in containerization, orchestration, and monitoring frameworks.

Zendesk offers a hybrid work environment, requiring 2-3 days in office for collaboration while providing flexibility for remote work. The company values diversity, equity, and inclusion, offering a global work environment with opportunities for meaningful connections and professional growth.

This role is perfect for a seasoned DevOps engineer who enjoys working with modern technologies, values collaboration, and wants to contribute to a company that powers billions of customer service interactions globally.