Senior Software Engineer

Zendesk is seeking a Senior Software Engineer to join their Engineering Productivity team in Pune, India. This role focuses on enhancing engineering processes and tackling highly scalable technical challenges. The Engineering Productivity team is dedicated to providing easy-to-use tools and infrastructure that simplify the process of building, testing, and delivering reliable products for customers.

The role involves working with CI/CD tools like Jenkins and SonarQube, developing tooling platforms, and improving the reliability and cost-effectiveness of CI platforms. You'll be responsible for developing monitoring systems, mentoring engineers, conducting code reviews, and maintaining high development standards.

As an ideal candidate, you should bring 7+ years of industry experience, with at least 3 years focused on DevOps tools in a SaaS environment. Strong expertise in cloud platforms (AWS, GCP, Azure), infrastructure automation, and programming languages like Go, Python, or Ruby is essential. You should have a solid understanding of DevOps practices, containerization, and observability tools.

Zendesk offers a hybrid work environment, combining in-office collaboration with remote work flexibility. The company values diversity and inclusion, providing equal opportunities to all candidates. This role requires physical presence in Karnataka or Maharashtra, with regular office attendance as determined by the hiring manager.

Join Zendesk to be part of a team that powers billions of customer service conversations for renowned brands worldwide. You'll contribute to developing and maintaining critical infrastructure that enables seamless product delivery while working in a collaborative, global environment focused on continuous improvement and technical excellence.