Software Engineer II

Zendesk is seeking a Software Engineer II to join their Agent Workspace team in Pune, India. This is a hybrid role requiring 3 days in the office. The position focuses on building and improving the Agent Workspace, a critical component of Zendesk Support that enables agents to work seamlessly across channels. The ideal candidate should have 2-4+ years of frontend development experience, with strong expertise in JavaScript, TypeScript, and React. The role involves working on modernizing their largest monolithic application, building scalable frontend features, and collaborating with cross-functional teams.

The team is described as close-knit, valuing inclusivity and diversity, with a collaborative working style. They have a proven track record of developing reliable and scalable frontend solutions. The work directly impacts agent efficiency and the overall product experience. Key responsibilities include building features using React, Redux, TypeScript, and GraphQL, writing clean and well-tested code, and participating in code reviews and design discussions.

Zendesk offers a hybrid work environment that combines remote flexibility with purposeful in-person collaboration. The company is committed to fostering global diversity, equity, and inclusion, and provides equal opportunity employment. Their software powers billions of customer service conversations for well-known brands, with a mission to simplify business complexity and facilitate meaningful customer relationships.

The role requires strong technical skills, including experience with modern frontend technologies, GraphQL APIs, and automated testing. Additional valuable skills include knowledge of Ember.js, cloud platforms, or containerization technologies. The position is based in Pune, India, and candidates must be physically located in Karnataka or Maharashtra.