The interview process involved a technical architect round, followed by a manager round and salary negotiations.

I was a bit disappointed with the offered salary, although the interview itself was easy, and I explained everything.

Key areas discussed included:

• Functional processes
• Oracle
• ServiceNow
• Integration

I demonstrated an end-to-end understanding of the ServiceNow solution being delivered, with experience in ServiceNow implementations and designing complex multi-tenant, end-to-end solutions.

I also have experience working with the Pre-Sales/Solutioning team, scoping service engagements involving ServiceNow products and client systems.

My responsibilities included the management of the ServiceNow development team.

Daily activities include:

• Running Scrum Calls
• Managing ServiceNow Development sprints
• Collaborating with RT local scrum masters to understand priorities and provide solution oversight.

Responsible for supporting the development of company market requirements for specific product(s) or product line(s), services, and solutions portfolios.

Responsible for supporting new solutions and assisting in the solutions processes.

Self-motivated with a proven track record in implementing ITSM (IT Service Management), HRSD (HR Service Delivery), CSM (Customer Service Management), and ITBM (IT Business Management) using ServiceNow.

System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, and REST/SOAP.