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Not mature internally, experienced people not able to progress

Software Engineer
Former Employee
Worked at Monzo for less than 1 year
August 1, 2020
1.0
Doesn't RecommendNegative OutlookDoesn't Approve of CEO
Pros

1- Flexible working for most (prior to COVID, everyone is working from home now) 2- Free lunches on Monday and Wednesdays (prior to COVID) 3- Good for CV

Cons

1- People are going on leave regularly with mental burnout. there is no psychological safety at monzo, with senior leadership actively taking away safe spaces and challenging people using brash, aggressive techniques. People are developing very real mental health issues because of the working environment - people will try to tell you that's because they're just not cut out for monzo. It isn't. These are very capable people. It is the environment that is toxic. 2- exCEO is responsible a lot of cultural problems. The brand of monzo is not the same as the internal experience. People think monzo is very inclusive - it isn't.

There are very real structural problems that leadership don't want to fix and there is no D&I leadership anymore (with a new D&I role not sitting in leadership anymore). Tom has openly verbally attacked people at All Hands, and said ridiculous things like - asking people to not repeat statements externally before they've been signed off or regulator approved - saying that minority-people should accept that their lack of progression isn't because they're a minority or any bias but because they just might not be good enough and many more things. His lack of maturity has caused a bullish, dominant type of leadership that has meant many minority-people don't progress at monzo (and are either removed or leave). 3- inexperienced leadership.

If you are hired in as an experienced employee, you will not be treated respectfully by those who have been at monzo for years. There is a weird cliqueyness to the org and it means experienced hires leave soon after joining. We have had people in roles because they've just moved up ranks, when in any other organisation they would not be a Director or VP. We have a "Chief People Officer" for months who was an investment director, making decisions on reward, benefits, promotions who had zero chief people officer experience (no less conflicts of interest). This doesn't make sense. 3- lack of security. Monzo's vision is unstable.

There is a very real risk to working here and it not existing soon after because of the poor way it has scaled, through disrespecting the regulators regularly. Monzo is unique because it's been disruptive, but that doesn't mean it's above the law. It seems now that some c-suite finally realise how badly their treatment of the regulators has affected us so who knows - this might get better.

Advice to Management

There is a new CEO now. Maybe he'll be empowered and able to make the changes the organisation needs - to grow up, behave like a bank and keep the best bits of Monzo, instead of accepting that just because Monzo has done something a certain way years ago, doesn't mean it still should.

Our losses are catastrophic and anyone with sense won't want to work here. A huge % of engineers and engineering managers volunteered for redundancy to try and get off the sinking ship. I worry for those who are staying for the time being.

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