Data Engineering Manager, Community Support Platform

Airbnb is seeking a Data Engineering Manager to lead their Community Support Platform team. This role sits at the intersection of customer support innovation and data engineering excellence. The position involves leading a team that builds and scales data foundations crucial for Airbnb's AI-powered customer support transformation. The manager will oversee projects that directly impact the company's ability to provide exceptional customer experiences through data-driven insights and automation.

The role offers an opportunity to work on systems of unprecedented scale, where your team's work directly influences Airbnb's competitive advantage and brand loyalty. You'll be part of a multi-year journey to reshape the platform, introducing AI-powered assistants, intelligent routing, and automated workflows to revolutionize customer support.

As a leader, you'll be responsible for building and mentoring a high-performing team while collaborating with product, engineering, analytics, and operations teams. The position requires a strong technical background in data engineering, combined with excellent leadership and communication skills. You'll be working on projects that impact millions of users while having the flexibility of remote work arrangements.

The compensation package is competitive, ranging from $204,000 to $260,000 USD, plus additional benefits including equity, bonuses, and Employee Travel Credits. This is an excellent opportunity for an experienced data engineering leader who wants to make a significant impact at a company that's revolutionizing the travel and hospitality industry through technology and data-driven innovation.