Integration Engineer (API Solution Support)

Airbnb

Airbnb is a platform connecting hosts and guests for unique stays and experiences worldwide, founded in 2007.

Singapore

Backend

Mid-Level Software Engineer

Remote

5,000+ Employees

3+ years of experience

Travel · Enterprise SaaS

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Description For Integration Engineer (API Solution Support)

Airbnb is seeking an Integration Engineer (API Solution Support) to join their API Integrations team. This role involves being the primary technical contact for software partners worldwide, ensuring smooth connections with the Airbnb API.

Key responsibilities include:

Triaging, prioritizing, and troubleshooting issues reported by software partners
Using various tools and logs to address partners' needs effectively
Providing emergency support during on-call rotations
Liaising between partners and internal teams
Testing and documenting new API features
Advocating for partners in product decisions
Fostering strong connections with software partners
Creating and updating user-facing documentation

The ideal candidate will have:

3+ years of experience in a customer-facing technical support role
Experience with REST APIs and related tools
Understanding of coding concepts and familiarity with programming languages
Strong SQL query skills
Excellent technical troubleshooting and problem-solving abilities
Strong communication skills

This position is remote-eligible in Singapore, with occasional work at Airbnb offices or offsites as needed. Airbnb is committed to inclusion and diversity, welcoming applications from all qualified individuals.

Last updated 8 months ago

Responsibilities For Integration Engineer (API Solution Support)

Triage, prioritize, troubleshoot and/or escalate major issues reported by software partners
Use a wide variety of tools and logs to address software partners' needs
Provide emergency support during regular on-call rotations
Liaise between software partners and Airbnb's internal teams
Test, document, and share updates about new API features and changes
Advocate for software partners by influencing product team and roadmap decisions
Foster strong connections with software partners
Create and update user-facing documentation

Requirements For Integration Engineer (API Solution Support)

Java

JavaScript

3+ years of experience in a similar customer-facing technical support role
Experience working with REST APIs and related tools like PAW, Postman, Kibana, Grafana, Datadog, YAML, etc.
Understanding of coding concepts and familiarity with programming languages, such as Java and JavaScript
Understanding and writing complex SQL queries
Strong technical troubleshooting and problem-solving skills
Excellent communication skills, both written and verbal
Enjoy puzzle-solving, tinkering, testing and experimenting with APIs