Senior Software Engineer Community Support Engineering

Airbnb, a leading global travel platform founded in 2007, is seeking a Senior Software Engineer to join their Community Support Platform (CSP) team. This role sits within the Agent Routing and Case team, focusing on building and optimizing systems that power Airbnb's global community support operations.

The position offers an exciting opportunity to make a significant impact on how customer issues are routed to agents and how the overall customer support experience is improved. As a senior engineer, you'll be working with a diverse team of talented professionals to build solutions that optimize the pairing of customer issues with agents.

The role requires 6+ years of industry experience and strong proficiency in backend technologies like Java/Kotlin. You'll be responsible for building efficient, scalable systems that handle high traffic while maintaining performance. Your day-to-day activities will include technical design, development, test automation, and working cross-functionally with product and design teams.

This is a remote position within the United States, offering a competitive salary range of $180,000 - $220,000 USD, plus benefits including equity, bonus, and Employee Travel Credits. You'll be part of a company that values diversity and inclusion, working on products that impact millions of users worldwide.

The role presents an excellent opportunity for those who want to combine technical expertise with business impact, as you'll be building solutions that directly affect how Airbnb supports its global community of hosts and guests. You'll have the chance to shape technical vision, mentor junior developers, and work on complex problems at scale.

Working at Airbnb means joining a company with a strong mission and values, where your work directly impacts how people travel and connect across the globe. The company's commitment to diversity, inclusion, and belonging ensures a welcoming environment where different perspectives are valued and encouraged.