Software Engineer, Community Support Platform - IVR/Voice

Airbnb's Community Support Platform (CSP) team is seeking a Software Engineer to join their IVR Product team, a crucial component focused on leveraging AI to transform voice-based customer support interactions. The role combines technical expertise with innovative problem-solving to enhance Airbnb's global support operations.

As part of the CSP team, you'll be responsible for developing and maintaining the technology that powers Airbnb's worldwide community support operations. The position offers an opportunity to work with cutting-edge AI technology while creating seamless voice interaction experiences for millions of users.

The ideal candidate will join a diverse and talented team, contributing to high-profile, business-critical products that directly impact Airbnb's brand and user experience. You'll be involved in the full development cycle, from technical design to implementation and launch, while collaborating with cross-functional teams including product managers and designers.

This remote position offers competitive compensation ($153,000 - $184,900) and the chance to work with a company that has facilitated over 1 billion guest arrivals globally. You'll be at the forefront of innovation in customer support technology, helping to shape the future of how users interact with Airbnb's support systems.

The role requires strong backend development skills, experience with service-oriented architectures, and proficiency in languages like Java, Kotlin, Ruby, or Python. Experience with AI-driven products, chatbots, or voice assistants is highly valued. Join Airbnb in revolutionizing the way technology enables exceptional customer support experiences.