Staff Software Engineer, Community Support Engineering

Airbnb, a pioneering force in the global travel industry since 2007, is seeking a Staff Software Engineer to join their Community Support Engineering team in China. This role offers a unique opportunity to make a significant impact on Airbnb's customer support technology infrastructure. As a technical lead, you'll be responsible for developing and implementing solutions that enhance both customer and agent experiences across Airbnb's global support network.

The position requires a seasoned professional with 9+ years of software development experience who can lead complex technical projects, mentor team members, and collaborate effectively in a global environment. You'll be working on critical systems that power Airbnb's community support operations, requiring expertise in backend development and large-scale web applications.

This is an excellent opportunity for someone who combines technical excellence with leadership abilities, as you'll be responsible for driving technical discussions, making architectural decisions, and fostering team growth. The role offers the flexibility of remote work within China, with occasional office visits or offsites as needed.

The ideal candidate will bring strong technical skills in backend programming languages, experience with large-scale systems, and the ability to communicate effectively in both English and Chinese. You'll be joining a company that values diversity, inclusion, and belonging, working on products that impact millions of users worldwide.