Staff Software Engineer, Integrated Knowledge Management

Airbnb is seeking a Staff Software Engineer to join their Integrated Knowledge Management team within the Community Support Platform. This role is crucial in developing next-generation Retrieval-Augmented Generation (RAG) platforms to scale and optimize content retrieval across Airbnb. The position involves building highly available and scalable services that power customer service technology, working closely with ML/AI, product, and operations teams.

The role requires extensive experience in backend development, particularly in search and retrieval systems, with a focus on RAG systems. You'll be responsible for expanding AI-powered support applications, improving experimentation capabilities, and leading technical implementations. The ideal candidate will have 9+ years of backend experience and strong expertise in languages like Java, Kotlin, Scala, or Python.

This is a remote position within the US, offering a competitive salary range of $204,000 - $255,000, plus benefits including equity, bonus, and Employee Travel Credits. You'll be part of a team that's fundamental to Airbnb's customer service excellence, working on problems of unprecedented scale and complexity. The role combines technical leadership with mentorship opportunities, making it perfect for someone who wants to make a significant impact on Airbnb's global customer support infrastructure.