Customer Support Engineer
Description For Customer Support Engineer
ALUMIL, a leading architectural aluminum systems manufacturer with over 30 years of experience and 3,000 employees, is seeking a Customer Support Engineer to join their Digital Business Services team. This role is crucial in providing exceptional support for their software solution, AlumilCAL.
The position offers an opportunity to work with a family-owned business that values integrity, team spirit, and initiative. As a Customer Support Engineer, you'll be the primary point of contact for customers, handling technical support, training, and documentation for the AlumilCAL software. You'll work closely with both internal teams and external customers to ensure optimal software utilization and customer satisfaction.
The ideal candidate should have a strong technical background with a bachelor's degree in Engineering or related field, combined with customer support experience. Proficiency in CAD software and excellent communication skills are essential. The role offers growth opportunities through continuous learning, a supportive work environment, and comprehensive benefits including health insurance.
This position is perfect for someone who enjoys bridging the gap between technical expertise and customer service, with opportunities to travel and work with international teams. The company's commitment to excellence and innovation, combined with their global presence and inclusive culture, makes this an exciting opportunity for career growth in the architectural software industry.
Responsibilities For Customer Support Engineer
- Provide high-level technical support for AlumiCAL software
- Handle customer inquiries and troubleshoot software issues
- Document technical queries and customer feedback
- Prepare technical documentation and training materials
- Conduct training sessions and workshops
- Manage software licensing and installations
- Develop presentations and visual materials
- Train team members in Greece and Subsidiaries
- Participate in Alumil Academy training seminars
- Communicate with code development company regarding support issues
Requirements For Customer Support Engineer
- Bachelor's degree in Engineering, Mechanical, Civil, or related discipline
- Experience in customer support or technical support roles
- Proficient in MS Office and CRM tools
- Proficient in AUTOCAD or other CAD software
- Strong analytical and problem-solving skills
- Customer-oriented mindset
- Willingness to travel occasionally
- Excellent verbal and written communication skills in English
- Knowledge of second foreign language preferred
Benefits For Customer Support Engineer
- Private life & health insurance
- Continuous learning and support
- Excellent working environment
- Customized training plan
- Role specific benefits
