Application Engineer, RBS

Retail Business Services (RBS) at Amazon is seeking an experienced Application Engineer to join their team. This role supports Amazon's Retail business growth worldwide through selection management, defect elimination, and operational process support. The tech team develops automation leveraging Machine/Deep Learning to scale execution of complex tasks.

As an Application Engineer, you'll act as a technical lead and subject matter expert, leading large multi-team projects and resolving complex support issues. You'll work on improving operational efficiency through SLAs, metrics, monitoring, and documentation while designing and developing high-performing applications.

The role offers significant opportunities for growth and impact. You'll work in a team that values work-life harmony and provides strong mentorship. The team has a broad mix of experience levels and celebrates knowledge sharing through one-on-one mentoring and detailed code reviews. You'll have access to training through O'Reilly and support for AWS/ML certifications.

Key responsibilities include leading technical support initiatives, developing complex applications, mentoring team members, and providing on-call support. You'll work closely with development teams to establish and improve service support while handling high-impact incidents.

The ideal candidate brings 5+ years of software development or technical support experience, strong understanding of software development principles, and excellent communication skills. Experience with relational databases, Unix systems, and modern programming languages is essential.

Join a team that believes in "Work Hard. Have Fun. Make History" and focuses on delivering exceptional customer experiences through technical excellence and innovation. Whether you excel at deep technical work, incident management, or process improvement, there's a place for you in this dynamic team.