Application Engineer, Sapien

Retail Business Services (RBS) at Amazon is seeking an experienced Application Engineer to join their team. This role supports Amazon's Retail business growth worldwide through selection management, defect elimination, and operational process support. The position involves working with machine learning and deep learning technologies to automate complex tasks that require human cognitive skills.

The ideal candidate will be part of a team that values "Work Hard. Have Fun. Make History." You'll have opportunities to master domains, handle multiple tasks, coordinate with various teams during incidents, and implement process improvements. The role requires strong problem-solving abilities and a dedication to improving customer experience.

As an Application Engineer, you'll work directly with business teams to provide support for existing applications and develop scalable solutions. You'll translate business requirements into deliverables, maintain service health, and create automation scripts. The role includes on-call support responsibilities for alarm monitoring, infrastructure issues, and bug fixes.

The position offers exposure to web services, distributed systems, and various modern programming languages. You'll collaborate with cross-functional teams including product development, operations, business analysts, and subject matter experts to resolve customer pain-points. This is an excellent opportunity for someone who enjoys technical challenges and wants to make a direct impact on Amazon's retail operations.

The role requires a minimum of 2 years of software development or technical support experience, with strong troubleshooting skills and Unix knowledge. Knowledge of web services, distributed systems, and experience with REST, XML, and JSON are preferred. Join a team that values continuous learning, customer obsession, and technical excellence.