Audio Visual AV Support Engineer I, OAV
Description For Audio Visual AV Support Engineer I, OAV
The AV support Engineer will be responsible for providing in-person service and support to all Amazonians utilizing AV/VC systems for events, meetings, and other needs. They will work with on-premise IT technicians, contractors, and integrators to troubleshoot issues with these systems. The role requires an understanding of a broad variety of AV standards deployed at Amazon and the ability to resolve complex issues. Strong communication skills are essential to guide both peers and non-technical Amazonians in rapidly implementing workarounds to unblock events.
Key responsibilities include:
- On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms, and bespoke or legacy systems
- Working with on-premise IT technicians, contractors, and integrators through troubleshooting and repair procedures
- Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory
- Collaborating with partner teams to drive continuous improvement of the customer experience
- Maintaining communication with customers and stakeholders, informing them of incident progress
- Collaborating on technical documentation and SOPs, incorporating field learnings and customer feedback
The role will include some domestic travel and daily travel between sites in the Seattle/Bellevue area. The ability to lift or carry equipment up to 25lbs is required, and occasional after-hours work may be necessary.
The ideal candidate will be customer-focused, motivated by team success, innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of urgent requests and ambiguity. They should be committed, flexible, and able to maintain high levels of productivity while working independently with minimal supervision, demonstrating strong initiative and genuine curiosity.
Responsibilities For Audio Visual AV Support Engineer I, OAV
- Provide in-person service and support to Amazonians using AV/VC systems
- Troubleshoot complex integrated AV systems in conference rooms, training rooms, and executive spaces
- Work with IT technicians, contractors, and integrators on troubleshooting and repairs
- Communicate with manufacturers and vendors for equipment repair or replacement
- Manage local inventory of AV equipment
- Collaborate with partner teams to improve customer experience
- Maintain clear communication with customers and stakeholders about incident progress
- Contribute to technical documentation and Standard Operating Procedures (SOPs)
- Travel between sites in the Seattle/Bellevue area
- Occasional domestic travel and after-hours work
Requirements For Audio Visual AV Support Engineer I, OAV
- BA/BS degree in a related technical field, or equivalent industry experience
- 2+ years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems
- Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs
- Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow
- Experience with network technology including video and audio over IP (e.g. Dante/AES)
- Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers
- Excellent communication, interpersonal and presentation skills, both oral and written
- Strong prioritization and organizational skills with attention to detail
- Willing to work in a fast paced global environment where regional travel might be required
- Ability to work at height (<= 8 Feet); Work with basic hand tools
- Safely Lift and Carry weight of 40 lbs
