Business Intelligence Engineer

AWS Sales, Marketing, and Global Services (SMGS) is seeking a passionate Business Intelligence Engineer to join their AWS Support organization. This role is crucial in driving data-informed decisions for a business unit that generates significant revenue within AWS. The position combines technical expertise with business acumen, requiring skills in data analysis, visualization, and pipeline development.

As a BI Engineer, you'll work at the intersection of support operations and data analytics, creating sophisticated dashboards that help leadership understand and improve customer support quality, agent productivity, and overall business performance. You'll leverage modern cloud-based data technologies and have access to AWS's full suite of services to build robust solutions.

The role offers unique opportunities to impact AWS's support strategy through data-driven insights. You'll work with large-scale datasets to answer critical business questions and potentially influence future AWS product developments. The position requires strong technical skills in SQL, Python, and data visualization tools, combined with the ability to translate complex business requirements into actionable insights.

AWS offers a collaborative environment with strong emphasis on work-life harmony, ongoing learning, and career development. You'll join a diverse team that values inclusion and innovation, with access to mentorship programs and professional growth opportunities. The company's culture encourages continuous learning and embraces diverse perspectives, making it an ideal place for those passionate about both technology and business intelligence.

This role is perfect for someone who wants to make a significant impact in a fast-growing organization while working with cutting-edge cloud technologies and complex data challenges. You'll be part of a team that directly influences AWS's support strategy and customer experience through data-driven decision making.