Business Intelligence Engineer, Customer Engagement Technology

Amazon's Customer Engagement Technology (CET) department is seeking a Business Intelligence Engineer to drive data-backed experimentation and analytics in Customer Service. This role sits within a customer-obsessed team that maintains the highest data quality standards. As a BI Engineer, you'll support an emerging charter focused on enabling experimentation and self-service analytics across Amazon's worldwide Customer Service organization.

The role combines technical expertise with business acumen, requiring you to design experiments, build data pipelines, and develop self-service analytics solutions. You'll work with cloud technologies like AWS to tackle challenges in data warehousing, visualization, and self-service analytics. The position involves close collaboration with technical managers, operations teams, and business leaders to establish data-driven decision-making processes.

The Business Intelligence team's charter focuses on enabling analytical insights about software usage, performance, and delivery. Key responsibilities include maintaining events standards, building self-service reports, supporting hypothesis testing, and enabling business analytics. This is an excellent opportunity for someone passionate about data who wants to make an impact at scale within Amazon's customer service operations.

The role offers competitive compensation based on location and experience, ranging from $89,600 to $185,000 per year, plus equity and benefits. You'll be part of Amazon's culture of innovation and customer obsession, working with large-scale datasets to drive meaningful improvements in customer service delivery.

If you're excited about using data to drive business decisions, have experience with data warehousing and visualization tools, and want to work with cutting-edge cloud technologies, this role offers an excellent opportunity to make an impact at one of the world's leading technology companies.