Business Intelligence Engineer, Customer Experience and Business Trends

Join Amazon's Customer Experience and Business Trends (CXBT) team as a Business Intelligence Engineer where you'll play a crucial role in analyzing and delivering insights to enhance customer service. CXBT is a diverse global organization dedicated to understanding and improving customer experience across all Amazon businesses. As a BIE, you'll work with complex datasets, develop scalable solutions, and drive data-driven decisions that directly impact customer experiences. You'll collaborate with a diverse team including Product Managers, Computer Vision experts, Data Scientists, and more. The role combines technical expertise in data analysis, statistical methods, and visualization with business acumen to influence product and service offerings. You'll have the opportunity to work on projects that affect various customer segments - from consumers to developers, sellers, employees, and gamers. The position offers the chance to innovate, build new methodologies, and make recommendations that drive meaningful improvements in customer experience at a global scale.