Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. You will be a key member of the last mile leadership team, continually raising the bar on both quality and performance.
Key responsibilities include:
- Partnering with product and technology teams to define and build innovative experiences for customers
- Setting the tempo for defect reduction through continuous improvement
- Driving accountability across multiple business units to deliver large scale, high visibility projects
- Managing customer expectations and resolving conflicts
- Developing processes to maintain and disseminate project information to stakeholders
- Using quantitative and qualitative data to prioritize and influence decisions
- Developing the vision and strategy for customer experience on Amazon platforms
- Supporting the scalable growth of the company by enabling the success of the Operations leadership team
- Serving as a role model for Amazon Leadership Principles
The ideal candidate will have:
- Strong analytical and problem-solving skills
- Excellent communication skills and executive presence
- Ability to work effectively in a matrix organization
- Experience in breaking down complex problems and driving product development
- Passion for operational performance and customer experience
- Superior analytical abilities and judgment
This role offers the opportunity to shape the future of Amazon's last mile delivery experience and make a significant impact on customer satisfaction.