Business Intelligence Engineer, LMAQ

Amazon.com's success is built on a foundation of customer obsession, focusing on delivering millions of packages to customers seamlessly every day.
Data
Staff Software Engineer
Contact Company
5,000+ Employees
2+ years of experience
Logistics · E-Commerce

Description For Business Intelligence Engineer, LMAQ

Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. You will be a key member of the last mile leadership team, continually raising the bar on both quality and performance.

Key responsibilities include:

  • Partnering with product and technology teams to define and build innovative experiences for customers
  • Setting the tempo for defect reduction through continuous improvement
  • Driving accountability across multiple business units to deliver large scale, high visibility projects
  • Managing customer expectations and resolving conflicts
  • Developing processes to maintain and disseminate project information to stakeholders
  • Using quantitative and qualitative data to prioritize and influence decisions
  • Developing the vision and strategy for customer experience on Amazon platforms
  • Supporting the scalable growth of the company by enabling the success of the Operations leadership team
  • Serving as a role model for Amazon Leadership Principles

The ideal candidate will have:

  • Strong analytical and problem-solving skills
  • Excellent communication skills and executive presence
  • Ability to work effectively in a matrix organization
  • Experience in breaking down complex problems and driving product development
  • Passion for operational performance and customer experience
  • Superior analytical abilities and judgment

This role offers the opportunity to shape the future of Amazon's last mile delivery experience and make a significant impact on customer satisfaction.

Last updated 15 days ago

Responsibilities For Business Intelligence Engineer, LMAQ

  • Shape the strategy and direction of customer-facing products core to the customer experience
  • Continually raise the bar on both quality and performance
  • Partner with product and technology teams to define and build innovative experiences
  • Set the tempo for defect reduction through continuous improvement
  • Drive accountability across multiple business units
  • Manage customer expectations and resolve conflicts
  • Develop processes to maintain and disseminate project information
  • Use quantitative and qualitative data to prioritize and influence decisions
  • Develop the vision and strategy for customer experience on Amazon platforms
  • Support the scalable growth of the company by enabling the success of the Operations leadership team
  • Serve as a role model for Amazon Leadership Principles

Requirements For Business Intelligence Engineer, LMAQ

Python
Java
  • 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
  • Experience with data visualization using Tableau, Quicksight, or similar tools
  • Experience with scripting language (e.g., Python, Java, or R)
  • Experience building and maintaining basic data artifacts (e.g., ETL, data models, queries)
  • Experience applying basic statistical methods (e.g. regression) to difficult business problems
  • Experience gathering business requirements, using industry standard business intelligence tool(s) to extract data, formulate metrics and build reports
  • Track record of generating key business insights and collaborating with stakeholders

Interested in this job?

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