Cloud Support Engineer- Analytics, Cloud Support Eng. I (DIA)

AWS Cloud Premium Support is at the forefront of cloud technologies, providing advanced monitoring and troubleshooting solutions to customers. As a Cloud Support Engineer, you'll be part of a globally distributed team working under a follow-the-sun model, supporting prestigious customers like Netflix, CIA, and NASA. The role offers unique opportunities to work with groundbreaking technologies while providing high-standard resolutions for complex situations.

The position involves direct interaction with customers during critical events, serving as their technical consultant. You'll collaborate with AWS architects, apply advanced troubleshooting techniques, and contribute to service improvements through feedback to internal teams. The role offers significant career growth opportunities, including paths to Senior Support Engineer, Solutions Architect, and Technical Account Manager positions.

Amazon Web Services (AWS) is the world's leading cloud platform, pioneering cloud computing and maintaining continuous innovation. The company values work-life harmony and promotes a flexible working culture. AWS fosters an inclusive environment through employee-led affinity groups and ongoing learning experiences, including diversity initiatives.

The role provides extensive knowledge-sharing opportunities, mentorship, and career advancement resources. You'll be part of AWS Support team that believes world-class support is critical to customer success, working with leading companies building mission-critical applications on AWS services.

Key aspects include no after-hours on-call requirements, opportunities to coach/mentor new hires, develop training, partner with development teams, participate in recruiting, and contribute to process improvement initiatives. The position offers a perfect blend of technical challenge and professional growth in a supportive, innovative environment.