Cloud Support Engineer-BigData, AWS Mandarin Support

AWS is seeking a Cloud Support Engineer specializing in Big Data to join their global support team. This role offers an exciting opportunity to work with cutting-edge cloud technologies while helping customers succeed in their cloud journey. As a Cloud Ambassador across AWS products, you'll support services leveraging data and business insights, including machine learning/AI implementations.

The position focuses on supporting key AWS services such as EMR (Hadoop), DynamoDB (NoSQL), MongoDB, and Apache Cassandra. You'll be part of AWS Support Engineering, a customer-facing global organization operating on a follow-the-sun model. This team plays a crucial role in supporting both external customers and internal teams, putting you at the forefront of transformational technology.

Your responsibilities will include solving complex customer cases through various channels, driving process improvements, and contributing to the development of technical content and training materials. The role requires strong technical troubleshooting skills, the ability to work with multiple AWS services, and excellent communication skills in both English and Mandarin.

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning opportunities. The company offers comprehensive benefits, including medical coverage, equity compensation, and sign-on payments. Career growth is supported through mentorship programs and knowledge-sharing initiatives.

This position offers competitive compensation ranging from $71,100 to $158,900 per year, based on geographic location and experience. The role requires flexibility to work on a rotational schedule, including occasional weekends, making it ideal for adaptable professionals passionate about cloud technology and customer support.

Join AWS to be part of a team that's shaping the future of cloud computing while working with a global customer base and cutting-edge technologies. The role offers an excellent opportunity for professional growth, technical skill development, and the chance to make a significant impact in the cloud computing industry.