Cloud Support Engineer - Containers, AWS Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in Containers to join their AWS Support Engineering team. This role offers an exciting opportunity to work with cutting-edge cloud technologies while helping customers succeed in their cloud journey. As a Cloud Support Engineer, you'll be responsible for supporting critical container services including Elastic Kubernetes Service (EKS), Elastic Container Service (ECS), and related technologies.

The position combines technical problem-solving with customer interaction, requiring both strong container orchestration knowledge and excellent communication skills. You'll work directly with customers via multiple channels to resolve complex technical issues, while also contributing to process improvements and mentoring team members.

This role is perfect for someone with a background in software development and technical support who wants to grow their career in cloud technologies. You'll be part of AWS's global support organization, working with leading companies implementing mission-critical applications. The role offers significant learning opportunities through exposure to various AWS services and container technologies.

Key aspects of the role include troubleshooting container-related issues, providing technical guidance to customers, contributing to support documentation, and participating in service improvement initiatives. The position requires flexibility to work on a rotating schedule, including occasional weekends.

AWS offers a collaborative work environment with strong emphasis on learning and development. You'll have access to mentorship opportunities, career development resources, and be part of a diverse, inclusive team culture. The company values work-life harmony and provides flexible working arrangements to support this balance.