Cloud Support Engineer - ETL, Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in ETL and Support Engineering to join their team in Cape Town. This role sits at the intersection of customer support and cloud technology, focusing on helping customers who run ETL workloads and analyze large data sets using AWS services.

The position requires a strong technical background in ETL processes, big data technologies, and cloud computing. You'll work with cutting-edge services like AWS Glue, Athena, and Apache Airflow, while providing expert support to customers implementing data solutions. The ideal candidate brings 2+ years of experience in big data/Hadoop environments and strong programming fundamentals.

As part of AWS Support, you'll be instrumental in driving customer success through technical problem-solving, documentation creation, and direct customer interaction. The role offers significant growth opportunities within AWS, with chances to mentor others, develop training materials, and work on process improvements.

AWS values diversity and work-life harmony, offering flexible work arrangements and comprehensive professional development resources. You'll join a culture of continuous learning and innovation, where your unique perspectives are valued and your career growth is actively supported.

The position combines technical expertise with customer service excellence, requiring both strong communication skills and deep technical knowledge. You'll be part of a global team that's shaping the future of cloud computing while helping customers achieve their business objectives through AWS technologies.

This role is perfect for someone who is passionate about both technology and customer service, offering the opportunity to work with leading companies while developing expertise across AWS's extensive service portfolio. The position provides a platform to grow your career while contributing to AWS's mission of being Earth's most customer-centric company.