Cloud Support Engineer-I, GovCloud Support Team (US)

The AWS Premium Support team is seeking experienced Support Engineers to provide world-class support on all AWS offerings. As a Cloud Support Engineer-I for the GovCloud Support Team, you will:

• Resolve customer technical issues ranging from EC2 Linux general guidance to complex Big Data (EMR, Data Pipeline) configuration and third-party integration issues
• Develop tools and interact with peers developing AWS offerings
• Coach/mentor new hires, develop & present training, partner with development teams on complex issues
• Write tools/scripts to help the team and work on process improvement and strategic initiatives
• Act as the "voice of the customer" to development teams for recurring issues or feature requests
• Work on a follow-the-sun model with no after-hours on-call or mandated overtime
• Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs
• Interact with leading engineers around the world
• Partner with Amazon Web Services teams to reproduce and resolve customer issues
• Provide feedback to internal AWS teams on how to improve services
• Drive customer communication during critical events

The role requires flexibility to work 5 days a week (occasionally on nights or weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday - Saturday, or Monday - Friday.

AWS values diverse experiences and encourages candidates to apply even if they don't meet all preferred qualifications. The company offers ongoing events and learning experiences, including Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, to foster a culture of inclusion.

AWS provides mentorship, career growth opportunities, and values work-life harmony. The company offers a full range of medical, financial, and other benefits, and compensation may include equity and sign-on payments depending on the position.