Cloud Support Engineer I (MCD)

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Cloud Support Engineer to join their global team. This role is crucial in supporting AWS's diverse customer base, from small businesses to enterprise-level organizations. As a Cloud Support Engineer, you'll work with cutting-edge cloud technologies, focusing on distributed cloud infrastructure services including Data and Storage, Content delivery, and Media and Streaming technologies.

The position offers an excellent opportunity to learn and grow in cloud computing while directly impacting customer success. You'll troubleshoot complex technical issues, provide solutions through multiple communication channels, and contribute to improving AWS services based on customer feedback. The role requires strong technical skills in networking, system administration, and distributed systems.

Working at AWS means joining a culture that values diversity, work-life harmony, and continuous learning. The team offers extensive mentorship opportunities and professional development resources. You'll be part of an inclusive environment that celebrates differences and encourages innovation.

The schedule requires flexibility to work 5 days a week on a rotational basis, which may include weekends. You'll be based in Cape Town, South Africa, working with a global team that's passionate about cloud technology and customer success. This is an excellent opportunity for someone looking to build a career in cloud computing while working for a technology leader.