Cloud Support Engineer II - Developer and Mobile Services (DMS)

Join AWS Support Engineering as a Cloud Support Engineer II specializing in Developer and Mobile Services (DMS). In this role, you'll be at the forefront of cloud technology, supporting AWS mobile technologies (Device Farm, Pinpoint) and serverless technologies (Lambda, API Gateway, Step functions). You'll work in a dynamic, follow-the-sun model environment, helping global companies leverage AWS services for their mission-critical applications.

As a Cloud Ambassador across AWS products, you'll help customers succeed by providing technical support, troubleshooting complex issues, and developing solutions. You'll have the opportunity to work with cutting-edge technologies in mobile services and serverless architectures, some of the fastest-growing areas in tech.

The role combines technical expertise with customer service, requiring strong problem-solving abilities and excellent communication skills. You'll contribute to improving support processes, create technical content, and mentor team members. Working with a global customer base, you'll gain extensive experience across various AWS services while helping shape the future of cloud computing.

This position offers continuous learning opportunities in groundbreaking technologies and the chance to work with diverse, innovative teams. You'll be part of AWS's mission to drive cloud adoption and innovation worldwide, making a direct impact on customer success through technical support and service improvement initiatives.