Cloud Support Engineer (NDEV)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. The Cloud Support Engineer - Networking role supports our networking services including Elastic Load Balancing, Firewalls, DNS, Auto Scaling, Cloud Watch, Route 53, Direct Connect, VPN (Virtual Private Network), VPC (Virtual Private Cloud) and more.

What can you expect?

• Learn and use ground breaking technologies
• Apply advanced troubleshooting techniques
• Interact with leading engineers around the world
• Partner with AWS teams to resolve customer issues
• Provide feedback to internal AWS teams
• Drive customer communication during critical events
• Work on projects to improve support processes
• Write tutorials and technical articles
• Solve complex customer problems across multiple AWS services

Career development opportunities, training programs, and a supportive work environment are provided. AWS values diverse experiences and encourages candidates from all backgrounds to apply.

Work-life balance is emphasized, with flexibility in working arrangements. The team operates on a follow-the-sun model, with a staggered work week (either Sun-Thu or Tue-Sat, no on-call). Hybrid work options are available, allowing employees to work in the office or in a flexible model near one of the New Zealand Amazon offices.