Cloud Support Engineer - Networking (NDev), Support Engineering

AWS Support Engineering is seeking a Cloud Support Engineer specializing in Networking services. This role is integral to AWS's customer-facing global organization, providing technical support to both customers and internal teams. As a Cloud Support Engineer, you'll be working with cutting-edge cloud technologies, focusing on networking services such as Site to Site VPN, Client VPN, Direct Connect, VPC-TGW, Outposts, and Cloud WAN.

You'll be part of AWS Sales, Marketing, and Global Services (SMGS), responsible for driving revenue and growth across various customer segments. The role involves working with leading companies building mission-critical applications on AWS services. You'll troubleshoot complex technical issues, provide tailored solutions, and work closely with customers to resolve their challenges.

The position offers significant growth opportunities, including continuous learning of groundbreaking technologies, mentorship of new team members, and participation in process improvements. You'll work in a diverse, inclusive environment that values different perspectives and experiences. AWS provides comprehensive support for professional development, including knowledge-sharing resources and career advancement opportunities.

Working at AWS means joining a pioneer in cloud computing that never stops innovating. The company's culture emphasizes work-life harmony, ensuring success at work doesn't come at the expense of personal life. You'll be part of a global team operating on a follow-the-sun model, supporting customers worldwide in their cloud journey.

The role requires flexibility with a 5-day work week on a rotational basis, potentially including weekends. Schedules may vary between Sunday-Thursday, Tuesday-Saturday, or Monday-Friday. This position is perfect for someone passionate about cloud technology, customer service, and continuous learning.