Cloud Support Engineer - Storage & Content Delivery

AWS is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating.
Cloud
Mid-Level Software Engineer
Hybrid
5,000+ Employees
Enterprise SaaS

Description For Cloud Support Engineer - Storage & Content Delivery

As a Cloud Support Engineer at AWS, you will have the opportunity to deepen and broaden your technical expertise, engage with a wide range of customers from small startups to large enterprises, and enjoy work-life balance. You will focus on technology related to software-defined storage or content & media delivery, working with AWS services including S3, CloudFront, SES, MediaConvert, Kinesis Video Streams, Backup, and Storage Gateway.

Key responsibilities include:

  • Providing high-quality technical solutions to help customers achieve their business goals
  • Diving deep into complex questions to find root causes
  • Guiding customers through various contact channels
  • Collaborating with internal teams and subject matter experts
  • Developing and hosting training, creating technical articles, and participating in AWS events

Requirements:

  • Excellent Mandarin proficiency
  • Experience with Linux or Windows system administration
  • Detailed knowledge of networking protocols and troubleshooting
  • Experience with web-based services and applications
  • Understanding of Software Defined Storage (SDS) and Content Delivery Networks (CDN)

AWS offers a supportive environment for career growth, including mentorship, training opportunities, and the chance to work with some of the brightest technical minds in the industry. The company values diversity, work-life harmony, and provides flexible workplace options.

Join AWS to be part of a team that's shaping the future of cloud computing and making a significant impact on customers globally.

Last updated a month ago

Responsibilities For Cloud Support Engineer - Storage & Content Delivery

  • Provide high-quality technical solutions
  • Dive deep into complex questions to find root causes
  • Guide customers through various contact channels
  • Collaborate with internal teams and subject matter experts
  • Develop and host training
  • Create technical articles
  • Participate in AWS events

Requirements For Cloud Support Engineer - Storage & Content Delivery

Linux
MySQL
  • Excellent Mandarin proficiency
  • Experience with Linux or Windows system administration
  • Detailed knowledge of networking protocols and troubleshooting
  • Experience with web-based services and applications
  • Understanding of Software Defined Storage (SDS)
  • Understanding of Content Delivery Networks (CDN)

Benefits For Cloud Support Engineer - Storage & Content Delivery

Medical Insurance
Parental Leave
Education Budget
  • Work-life balance
  • Mentorship and coaching
  • Career development opportunities
  • Flexible workplace options

Interested in this job?

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