Data Center Engineering Operations Technician, DCC Communities

How would you like to be a part of Earth's most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world's most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world's largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world.

Our Engineering Operations Technicians I (EOT's) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. EOT's are Amazon's front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPS's, PDU's, AHU's, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD's, and building automation systems.

Key job responsibilities:

• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a data center.
• Operate independently with limited direct management.
• Act as an escalation point for all facilities-related issues within the data center, escalating to the Chief Engineer and Data Center Regional Manager as needed.
• Perform root cause analysis of equipment failures.
• Troubleshoot and report facility and data server-level events within internal SLA.
• Create and deploy new standard practices for Engineering Operation Technicians and vendor support teams.
• Ensure all safety procedures are adhered to by vendors and Amazon staff.
• Utilize internal CMMS to manage building workflows.
• Communicate complex technical information to a non-technical audience.
• Fully comply with all physical security procedures and policies.
• Respond to off-hour emergency calls related to data centers and help with the investigation, mitigation, and recovery of issues.
• Candidates should be able to lift up to 40 lbs and/or work in elevated locations.
• Ability to work in an environment that operates 24/7 with an ability to provide after-hours support as needed.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.