Data Center IT Support Engineer

Are you excited about server and networking technology and want to work in the world's largest Data Centers? AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running, supporting all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to innovation.

As a Data Centre Technician in Melbourne, you will:

• Be the senior resolver for your support team
• Troubleshoot and solve complex infrastructure issues
• Create and maintain documentation on supported technologies
• Be the primary escalation point for junior staff
• Maintain high system reliability by prioritizing and resolving trouble tickets efficiently
• Share knowledge and educate less technical staff on best practices in Data Center Operations
• Participate in and deliver high impact projects
• Contribute to and improve operational efficiency

Key Requirements:

• 3+ years of server hardware management, network management, and troubleshooting experience
• Experience with Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers
• Experience with storage subsystems
• Linux administration knowledge and experience
• Ability to work 24/7 shift coverage, including 12-hour rotating shifts
• Valid driver's license and own vehicle

Preferred Qualifications:

• Associate's degree or higher in an IT-related field with applicable certifications or equivalent professional/military experience
• Previous experience working in a Data Centre environment
• Networking experience with CCNA and/or Network+ certifications

AWS values diverse experiences and fosters an inclusive team culture. They offer ongoing learning experiences, mentorship, and career growth opportunities. Work-life harmony is emphasized with flexible work arrangements.

Join AWS and be part of a team that tackles the most challenging problems in cloud infrastructure, ensuring seemingly infinite capacity at the lowest possible cost for customers.