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Infrastructure Support Engineer, Infra Team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud
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Description For Infrastructure Support Engineer, Infra Team

AWS Infrastructure Services is at the heart of Amazon's cloud operations, responsible for designing, planning, delivering, and operating AWS's global infrastructure. This role within the Infrastructure Reliability Engineering Organisation (IREO) team offers a unique opportunity to work with systems that power the world's leading cloud platform. As an Infrastructure Support Engineer, you'll be tackling complex technical challenges, managing critical infrastructure, and ensuring the reliability of AWS services. The position combines hands-on technical work with Linux systems, troubleshooting, and service improvement initiatives. You'll collaborate with various internal teams, contribute to system enhancements, and have dedicated time for personal development and learning new skills. AWS values diversity and provides a comprehensive training program to ensure your success. The role offers excellent career growth opportunities, mentorship, and a supportive work environment that promotes work-life harmony. You'll be joining a team that champions continuous learning and innovation, working with cutting-edge technology that powers thousands of businesses worldwide. This position is ideal for someone who enjoys problem-solving, has a strong technical foundation, and wants to be part of maintaining and improving critical infrastructure at a global scale.

Last updated 21 days ago

Responsibilities For Infrastructure Support Engineer, Infra Team

  • Troubleshoot and resolve customer-related issues
  • Apply Linux expertise to solve technical problems
  • Manage ticket queues and meet SLAs
  • Analyze root causes and develop metrics and procedures
  • Work with internal teams on system enhancements
  • Engage in patching, OS migrations, and code updates
  • Collaborate with development teams to improve services

Requirements For Infrastructure Support Engineer, Infra Team

Linux
  • Experience in technical support
  • Experience troubleshooting and debugging technical systems
  • Experience scripting in modern program languages

Benefits For Infrastructure Support Engineer, Infra Team

Medical Insurance
Parental Leave
  • Comprehensive training programme
  • Career development opportunities
  • Work-life harmony
  • Employee-led affinity groups
  • Mentorship opportunities

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