IT Support Engineer I, Ops Tech Solution (OTS)

Amazon is seeking an IT Support Engineer I to join their Ops Tech Solution (OTS) team at their fulfillment center in Ome, Japan. This role is crucial in maintaining and supporting the IT infrastructure that powers Amazon's massive logistics operations.

The position involves providing comprehensive IT support across multiple areas, including help desk support, infrastructure management, and project implementation. You'll be responsible for ensuring the stable operation of all IT systems within the fulfillment center, troubleshooting issues, and implementing improvements to enhance operational efficiency.

As an IT Support Engineer, you'll work in a dynamic environment where no two days are the same. You'll handle everything from basic help desk queries to complex infrastructure problems, requiring both technical expertise and strong problem-solving skills. The role involves working with various systems, including Linux environments, server management, and network infrastructure.

The ideal candidate should have around 3 years of experience in IT support, particularly in server and client device troubleshooting. Strong Japanese language skills (JLPT N1 or equivalent) are required, along with the ability to communicate in English using translation tools when necessary.

Amazon offers excellent career growth opportunities, with paths to advance into senior technical roles or management positions. The company provides comprehensive training programs, mentorship, and a supportive work environment that embraces diversity and inclusion.

The position involves shift work, including weekends, with 10 days off per month. You may be required to work night shifts during busy periods or for system maintenance. The role may also involve both short-term and long-term business trips or relocations as needed for business operations or career development.

This is an excellent opportunity for an IT professional looking to grow their career with a global technology leader. You'll be part of a team that's essential to Amazon's operations, working with cutting-edge technology while developing both technical and leadership skills. The role offers the chance to make a significant impact on one of the world's largest e-commerce operations while building a rewarding career in IT operations and support.