IT Support Engineer I, OTS

Amazon's Operations Technology Solutions (OTS) team is seeking an IT Support Engineer I to join their dynamic operations infrastructure. This role is crucial in maintaining Amazon's reputation for speed, accuracy, and exceptional service. The position involves supporting the IT infrastructure that enables the delivery of tens of thousands of products worldwide daily.

As an IT Support Engineer I, you'll be responsible for implementing technical solutions and providing high-quality support for computer hardware, operating systems, and enterprise applications. The role requires strong networking expertise, including experience with DNS, DHCP, SSL, OSI Model, and TCP/IP. You'll be working in a fast-paced environment, troubleshooting issues, managing local technical projects, and ensuring system availability during production hours.

The position offers comprehensive benefits, including healthcare from day one, 401(k) matching, and generous parental leave. You'll be part of a team that values innovation and problem-solving, working in an environment that combines technical challenges with practical operations support. The role requires both technical expertise and physical capabilities, as you'll need to be comfortable with occasional lifting and extended periods of standing or walking.

This is an excellent opportunity for someone with a bachelor's degree and strong IT infrastructure experience who wants to be part of Amazon's global operations team. You'll have the chance to work on diverse projects, interact with various stakeholders, and contribute to the continuous improvement of Amazon's IT solutions.