Machine Learning Engineer, Customer Engagement Technology

Amazon.com is seeking a Machine Learning Engineer to join their Customer Engagement Technology (CET) team. This role focuses on developing and maintaining conversational AI and machine learning solutions that enhance customer service experiences. The position involves working with cutting-edge Large Language Models (LLMs) and building sophisticated dialogue systems that can handle customer issues at scale across multiple languages.

The role combines software engineering expertise with machine learning specialization, requiring skills in building robust inference infrastructure, deployment pipelines, and integration with various services. You'll be working on systems that provide automated customer service solutions, enhance associate productivity, and implement features like response recommendation, conversation summarization, and machine translation.

As part of the CET team, you'll be at the forefront of AI-driven customer experience transformation, developing multi-modal, multi-turn, goal-oriented dialog systems. The work involves creating solutions that can adapt to changing company policies and automate customer problem resolution through API integration.

The position offers competitive compensation ranging from $129,300 to $223,600 per year, depending on location, plus additional benefits including medical, dental, vision coverage, 401(k), and parental leave options. You'll be joining a collaborative environment where you'll work alongside Product Managers, UX designers, Applied Scientists, and experienced Software Development Engineers.

This is an excellent opportunity for someone with 3+ years of software development experience who wants to make a significant impact on customer service technology at a global scale. The role offers the chance to work with state-of-the-art AI technology while solving real-world problems that affect millions of customers worldwide.