Machine Learning Engineer, Customer Engagement Technology

Amazon.com, a global leader in customer service, is seeking a Machine Learning Engineer for their Customer Engagement Technology (CET) department. This role focuses on leveraging conversational AI and machine learning to transform customer experiences through innovative solutions. The position involves working with Large Language Models (LLMs) to develop multi-modal, multi-turn dialogue systems that handle customer issues at scale across multiple languages.

The role combines cutting-edge AI technology with practical business applications, requiring expertise in building and maintaining inference infrastructure for customer service chatbots. You'll be responsible for developing deployment pipelines, implementing ML inference services, and integrating retrieval-augmented generation systems. The position offers an opportunity to work with advanced technologies while directly impacting customer experience improvement.

Working at Amazon means joining a team that values innovation and customer obsession. You'll collaborate with Product Managers, UX designers, and Applied Scientists in a dynamic environment where decisions are data-driven. The company offers comprehensive benefits including medical, dental, and vision coverage, parental leave options, and a 401(k) plan.

The ideal candidate brings 3+ years of software development experience and strong system design capabilities. While technical expertise is important, Amazon values unique backgrounds and experiences. The role offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus additional benefits and potential equity compensation.

This position represents an excellent opportunity for those passionate about applying machine learning to real-world customer service challenges while working for one of the world's most innovative companies. Join a team that's pushing the boundaries of AI technology to create unparalleled customer experiences.