Network Dev Engineer - Telecom, Amazon Connect

Amazon Connect is a revolutionary cloud-based contact center service within AWS Solutions that leverages Amazon's decade of experience in customer service technology. This role offers an exciting opportunity to join the AWS team as a Network Development Engineer focusing on telecom infrastructure for Amazon Connect. You'll be working on developing next-generation telecom infrastructure that powers cloud-based contact centers, handling large volumes of concurrent customer calls using SIP-based technology.

The position requires deep expertise in SIP protocol, networking, and Linux/UNIX systems. You'll be part of a diverse team of engineers working to enhance the telephony platform's efficiency, scalability, and reliability. The role involves designing and implementing telecom architecture, integrating new telephony providers, and working on automation to scale the infrastructure.

Amazon Connect is transforming the contact center industry by leveraging AI and AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis. The platform provides an intuitive, frustration-free experience for businesses to set up and manage their contact centers. As part of this team, you'll have the opportunity to shape the future of customer service technology while working with cutting-edge cloud and telecom infrastructure.

The role offers competitive compensation ranging from $127,400 to $212,800 based on location, plus equity and comprehensive benefits. You'll be working in a collaborative environment that values work-life harmony, inclusive culture, and continuous learning. The team emphasizes mentorship, career growth, and the opportunity to make a significant impact on a service used by millions of customers worldwide.

This is an ideal position for someone who enjoys solving complex technical challenges, has a passion for telecom infrastructure, and wants to work with a team that combines technical excellence with customer obsession. The role offers the unique opportunity to work on proprietary technology rather than just configuring commercial SIP products, making it perfect for engineers who want to dive deep into the underlying systems.