Operations Manager (Ops), Support Engineering

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating.
Cloud
Staff Software Engineer
Hybrid
5,000+ Employees
AI · Enterprise SaaS · Cloud

Description For Operations Manager (Ops), Support Engineering

Amazon Web Services (AWS) is seeking a highly motivated Technical Operations Manager who is passionate about people, operations, and technology. This role is for someone who wants to work with and learn one of the fastest-growing cloud platforms in the world and deliver extraordinary customer experiences.

As an Operations Manager in AWS Support Engineering, you will be responsible for:

  • Managing, leading, developing, coaching, and engaging highly skilled technical support engineers
  • Driving and further developing engineers in AWS
  • Hiring, developing, and inspiring a team of Leads, Cloud Engineers, and Cloud Associates
  • Working closely with peers to workforce plan, drive initiatives, and outcomes at the site, regional, and global level
  • Leveraging day-to-day experiences to provide the voice of the customer to internal AWS teams

The ideal candidate will:

  • Be an excellent people manager with a proven track record in recruiting and retaining top talent
  • Have a strong understanding of Cloud Technology, including experience with software development, support, and/or infrastructure teams
  • Possess strong project & product management experience
  • Be detail-oriented and data-driven, excelling at using metrics, monitoring, and alarming to improve operational processes
  • Have a passion for innovation and making work fun

AWS values diverse experiences and encourages candidates from all backgrounds to apply. The company offers inclusive team culture, mentorship, career growth opportunities, and a good work-life balance.

Key Qualifications:

  • Technical background with the ability to inspire and grow a team of engineers at all levels
  • Strong business, operations, and technical vision
  • Experience managing IT environments on behalf of customers
  • Innovative thinking balanced with a strong customer and quality focus
  • Flexible work schedules (weekends and/or evenings when required)

Preferred Qualifications:

  • Years of experience managing teams in relevant technical operations environments
  • Strong verbal & written communication skills
  • Demonstrated technical leadership experience

AWS is committed to diversity and inclusion and is an equal opportunity employer.

Last updated 21 days ago

Responsibilities For Operations Manager (Ops), Support Engineering

  • Manage, lead, develop, coach, and engage highly skilled technical support engineers
  • Drive and further develop engineers in AWS
  • Hire, develop, and inspire a team of Leads, Cloud Engineers, and Cloud Associates
  • Work closely with peers to workforce plan, drive initiatives, and outcomes at site, regional, and global levels
  • Leverage day-to-day experiences to provide the voice of the customer to internal AWS teams
  • Define priorities for engineering teams
  • Work on new and existing projects
  • Coach and mentor others through project lifecycles
  • Measure and improve operational processes/performance of teams

Requirements For Operations Manager (Ops), Support Engineering

Linux
  • Strong understanding of Cloud Technology
  • Experience in software development, support, and/or infrastructure teams
  • Understanding of Linux and/or Windows platforms
  • Strong project & product management experience
  • Detail-oriented and data-driven approach
  • Excellent people management skills
  • Proven track record in recruiting and retaining top talent
  • Flexible work schedules (weekends and/or evenings when required)
  • Years of experience managing teams in relevant technical operations environments (preferred)
  • Strong verbal & written communication skills (preferred)
  • Demonstrated technical leadership experience (preferred)

Benefits For Operations Manager (Ops), Support Engineering

Equity
  • Inclusive team culture
  • Mentorship opportunities
  • Career growth
  • Work-life harmony
  • Employee-led affinity groups
  • Ongoing events and learning experiences

Interested in this job?

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