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Product Support Engineer, Prime Air - Amazon

Amazon is a global technology company and the world's largest e-commerce retailer, focusing on e-commerce, cloud computing, digital streaming, and artificial intelligence.
$116,300 - $201,200
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Logistics

Description For Product Support Engineer, Prime Air - Amazon

Amazon Prime Air is revolutionizing delivery services through innovative drone technology, aiming to deliver packages to customers in under an hour. As a Product Support Engineer on the Prime Air team, you'll be at the forefront of this groundbreaking initiative, working with cutting-edge aerospace technology and complex systems.

The role combines software engineering expertise with aerospace knowledge, requiring skills in programming languages like Python, Ruby, Go, and Java, along with experience in large-scale infrastructure deployment. You'll be responsible for driving hardware and software functionality implementation, troubleshooting complex systems, and ensuring continuous improvement across the Prime Air platform.

This position offers an exciting opportunity to work with cross-functional teams, including engineering, manufacturing, and operations, to solve real-world delivery challenges using state-of-the-art technologies. The role demands strong problem-solving abilities and excellent communication skills to bridge the gap between design and operations.

Amazon offers competitive compensation ranging from $116,300 to $201,200 based on location and experience, along with comprehensive benefits including medical coverage and financial benefits. The position is based in Seattle, WA, where you'll be part of a team of scientists, engineers, and aerospace professionals working to make rapid drone delivery a reality.

This is an ideal opportunity for someone passionate about combining software engineering with aerospace innovation, who thrives in an iterative environment and wants to make history by transforming the future of delivery services. Join Amazon Prime Air to be part of a team that's pushing the boundaries of what's possible in autonomous delivery systems.

Last updated 18 hours ago

Responsibilities For Product Support Engineer, Prime Air - Amazon

  • Drive deployment of hardware and software functionality
  • Pursue continuous improvement and investigate issues across different disciplines
  • Work with engineering, manufacturing, and operational functions
  • Drive efficient delivery and decompose ambiguous problems into straightforward solutions
  • Convert lessons learned to requirement update requests

Requirements For Product Support Engineer, Prime Air - Amazon

Python
Ruby
Go
Java
Linux
  • Experience in automating, deploying, and supporting large-scale infrastructure
  • Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
  • Experience with Linux/Unix
  • Experience in Aerospace, change management, bulk data analysis

Benefits For Product Support Engineer, Prime Air - Amazon

Medical Insurance
  • Medical benefits
  • Financial benefits
  • Full range of benefits package

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