RF Senior Software Support Engineer, Music Region Flex

Amazon Music is seeking a Senior Software Support Engineer for their Region Flexibility team, focused on transforming how Music serves customer traffic by enabling seamless expansion into new AWS regions. This role combines technical support and development responsibilities to ensure optimal service performance across multiple regions.

The position involves working with cutting-edge consumer-facing products in an agile environment where every team member's voice matters. You'll be part of a team that's scaling beyond primary regions like DUB, IAD, and PDX to accommodate growth, handle regulatory changes, and minimize risks from region-specific outages.

Key responsibilities include:

• Owning deployment and migration processes for new AWS regions
• Developing monitoring solutions for service performance
• Performing deep-dive technical analysis
• Automating manual tasks
• Addressing cross-region operational challenges
• Maintaining system health and uptime
• Collaborating with developers on complex issues
• Participating in on-call rotations

The role requires strong technical skills in Linux/UNIX, distributed systems, and modern programming languages. You'll need excellent communication abilities, strong organizational skills, and the capacity to work independently while handling multiple priorities.

This is a highly impactful position where you'll work directly with critical Music stakeholders on regional expansion efforts. You'll be instrumental in building solutions that will define how Amazon Music operates in new regions for the next decade, directly impacting the scalability and resilience of Amazon's services.

The ideal candidate combines technical expertise with strong problem-solving abilities and a customer-focused mindset. You'll work in an environment that offers the resources of a Fortune-500 company with the atmosphere of a start-up, providing unique opportunities for innovation and growth.