Senior Support Engineer

Amazon's Trustworthy Shopping Experience (TSE) team is seeking a Senior Support Engineer to join their dynamic organization. This role combines technical leadership with hands-on engineering work, focusing on automation and process improvement. As a Senior Support Engineer, you'll lead a team while working on designing and developing self-service software products called Paramount workflows. The position involves collaboration with multiple teams including Operations, Product Managers, Software Engineers, and Data Scientists.

The role is based in Bengaluru, India, working with the TSE team that ensures customers have a trustworthy shopping experience on Amazon. You'll be responsible for eliminating catalog defects, ensuring policy compliance, and helping maintain high standards for the marketplace. The position requires strong technical skills in software development, API integration, and system troubleshooting, combined with leadership abilities to mentor and guide a team of support engineers.

Key aspects of the role include designing and implementing technical solutions, working with Large Language Models (LLMs), and developing efficient processes to improve product development lifecycle. You'll need to balance technical expertise with team leadership, ensuring both technical excellence and professional development of team members.

This is an excellent opportunity for experienced technical professionals who want to combine hands-on engineering work with team leadership, making a direct impact on Amazon's marketplace quality and customer experience. The role offers the chance to work with cutting-edge technology while developing leadership skills in one of the world's largest e-commerce platforms.