Software Dev Engineer II

Amazon Business is seeking a Software Dev Engineer II to join their rapidly growing initiative focused on building solutions for business customers. This role is part of the AB-MSET team, which is responsible for delivering personalized service experiences optimized for business customers across desktop and mobile platforms. The team owns service intent detection, matching logic for service mechanisms, and routing contacts to appropriate resolver groups.

The position involves developing scalable services and APIs that make B2B use cases intelligent, working with customer profiles and integrating with Contact Management Service Frameworks. You'll be part of a team that manages post-purchase capabilities including order management, self-service help, and assisted service through AB CS Agents.

This is an excellent opportunity for experienced engineers who want to make a significant impact on Amazon's B2B platform. You'll work with seasoned engineers, learn new technologies, and be part of a team that's focused on empowering customers through intuitive self-serve experiences while maintaining high-quality customer support options.

The ideal candidate will bring strong software development experience, system design capabilities, and a passion for creating scalable solutions. You'll be working in a fast-paced environment where you can experiment, learn, and contribute to one of Amazon's fastest-growing business segments.