Software Development Engineer, Amazon Connect (AWS)

As part of the AWS Solutions organization, we are building Amazon Connect, a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of ten years of development that went into building Amazon's award-winning customer service tools at massive scale.

The service leverages AI and AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis to provide a frustration-free, extensible customer experience. We are transforming the contact center industry with cloud technology that helps businesses focus on customer service rather than service centers.

As a Software Development Engineer, you will:

• Own code end-to-end from design to development
• Work closely with senior technical leaders within the team and across AWS
• Build scaleable, resilient systems while maintaining customer focus
• Work with modern web technologies, SOA, NoSQL databases, AI, ML, and Big Data
• Help shape the technology and product of this fast-growing business

The role offers:

• Flexible work hours and work-life harmony
• Inclusive team culture with employee-led affinity groups
• Ongoing learning experiences and events
• Knowledge-sharing and mentorship opportunities
• Comprehensive benefits package including medical, financial benefits
• Competitive compensation with equity and sign-on payments

Join us in building the next generation contact center technology that will impact millions of customer interactions daily.