Software Development Engineer, Amazon Connect (AWS)

AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), End User Computing, Marketing Tech, and Autonomous Checkout and Biometric Identity Services.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. It leverages the power of Artificial Intelligence and the large ecosystem of AWS services to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience.

As a Software Development Engineer on the Amazon Connect team, you will:

• Own code end-to-end from design to development
• Work closely with senior technical leaders within the team and across AWS
• Design and deliver scalable, resilient systems while maintaining a constant customer focus
• Develop the next generation contact center
• Solve highly complex engineering and algorithmic problems

This position offers:

• Opportunity to be part of a fast-growing business soon after launch
• Chance to shape technology and product as the service grows
• Work with modern web, SOA, NoSQL databases, AI, ML, Big Data, and more
• Flexible work hours and arrangements to support work-life harmony
• Inclusive team culture with employee-led affinity groups
• Ongoing events and learning experiences
• Mentorship and career growth opportunities

Join us in transforming an industry and the way customers interact with businesses!